Ordering

Once you have decided to purchase a piece, select your ring size from the drop-down menu, choose the material and gemstone you would like the ring to be made in/with (if applicable), then click “Add to Cart.”

Your item will be added to your Shopping Cart and a slide-in screen will appear on your right with the items in your cart and the subtotal amount at the bottom. You can view your Shopping Cart at any time by clicking on the shopping bag icon in the upper right corner of the site.

Once you are ready to place your order, simply click the shopping bag icon in the upper right corner and click the checkout button below to continue. The next steps will ask for information including your email, shipping address, and payment details to finalize your order. If at any time you have difficulties finalizing your order, please contact us at henu6361@gmail.com so we can help you.

Once your order has been placed and payment accepted, a confirmation message will appear on the screen showing your order reference number.

An order confirmation email with details of your order (including your reference number) and payment acceptance will also be sent to the e-mail address provided. This email is only an acknowledgment of receipt of your order. You will receive a second email when your order has been dispatched that includes tracking information for your parcel.

Each item comes in a KerXi jewelry box. If you would like us to include a gift note in the parcel, please include your message with your order.

Of course! At KerXi. The core of our brand is in customized works for our lovely clients. Let us help you create a special engagement ring, wedding band, or piece of fine jewelry.

To start the process of your custom engagement ring, please contact us at henu6361@gmail.com. For additional answers about custom orders, please review our Custom Orders section on this FAQ page below.

If you are having trouble placing an order and haven't found the solution to your problem on this FAQ page, please contact our customer service athenu6361@gmail.com.

We want you to find the perfect ring for you. Unfortunately, we cannot send you multiple rings.

We craft our jewelry according to your exacting wishes. There is a responsibility on your end as a customer to find the correct ring size and choose the ring that matches your aesthetic to make sure your ring is perfect for you. Because of this, no such returns are possible.

PRODUCT CARE & SERVICES

Jewelry pieces with delicate designs require special care and appropriate storage. Be sure to remove and safely store your jewelry before doing work that might cause damage to the surface or shape of your piece.

For details on how to take care of your KerXi piece, please review our Product Care Guide.

All of our pieces are made with recycled precious metals. Recycling precious metals in the jewelry industry is more than just a trend: it is a common practice and the most environmentally friendly way in order to create fine jewelry.

With the use of recycled precious metals in our production process, we’re taking small steps that will hopefully lead to the end of unfair and inhumane mining practices.

Giving back to the community is one of our core beliefs and something that we value as a company. As part of this commitment, every year we donate 5% of our annual profit to various organizations that are creating a positive change in the world.

Our main goal for giving back is to help build a brighter future for all of us—whether that goal is achieved with the help of organizations that empower others or organizations that preserve our environment.

Rest assured, you are making a positive impact with every Capucinne purchase.

All of our gemstones and diamonds are mined from legitimate sources and comply with the Kimberley Process, meaning they are conflict-free and that their purchase does not finance violent movements by rebels or their allies seeking to undermine legitimate governments. We only work with reliable suppliers from Europe, who adhere to the KP standards.

Delivery & Shipping

We offer free insured and trackable shipping worldwide.

To receive your package safely, you will have to include: full name, building and street address, city, state/province, postal/zip code (if applicable), and your phone number. These details are necessary for delivery.

Please provide accurate address details to avoid any unnecessary delivery delays.

Yes, a signature is needed upon delivery to ensure the package has been delivered to you.

After your order has been shipped with DHL Express, you will receive a confirmation email with your tracking number. You can track the package using the DHL tracking link provided, or enter your tracking numberhereto see where the package is at any time.

We work with DHL Express for all of our deliveries over $150 USD. Any sterling silver or gold-filled item is sent with Priority Airmail—tracking number included.

We realizeengagement ringsandfine jewelryare ordered for special occasions in your life and many may have an element of surprise. Our parcels are always packed discreetly and give no hints as to what the package contains.

Yes! When placing an order, you may leave both a billing and a shipping address. If you would like the shipping address to be different than your billing address, simply specify it at checkout.

We offer free shipping worldwide for all our orders. Solid gold pieces are shipped with DHL Express, and any sterling silver or gold-filled pieces are sent using Priority Airmail.

We will normally ship your order within 24 hours.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. As customs vary from country to country, we are unfortunately not able to advise on these charges, so we would recommend contacting your local customs office for more information before placing your order.

Inside the European Union, there is no customs tax. For the US, it depends from state to state. It is usually between 2% and 5%, but please research this field to avoid any inconveniences.

We do not deliver to P.O. boxes, mail-forwarding addresses, and temporary residence addresses. This is because all our packages need a signature upon delivery to ensure safe and undamaged delivery of your order.

We use DHL Express shipping services, so please note that DHL does not deliver on the weekends or national public holidays. You may contact DHL in your country to arrange a special weekend or holiday delivery if available.

RING SIZE

We make it easier for you to determine your ring size with our ring sizing guidehere. Follow the instructions to find your perfect fit.

If you don't see your ring size, please leave it in the notes box at checkout.

All of our rings can be made in the size you need. If you don't see your ring size, please leave it in the notes box at checkout.

Please send your correct ring size as soon as possible tohenu6361@gmail.comalong with your order number so we can change it before it is made.

If you provided us with the incorrect size and want to resize it, there are additional costs for the resize and shipping both ways. Please contact us at henu6361@gmali.com and we will provide you with further instructions.

We do not offer refunds if the size of the ring you previously provided was not correct. Any changes to the items (ring resizing, soldering, exchanging stones, pendants, etc.) void our warranty.

Most of our rings can be resized, but some cannot. Depending on the setting and the prongs, resizing certain rings can seriously damage the stone. We suggest contacting us athenu6361@gmail.comfor assistance before reaching out to your local jeweler.